During Customer Experience Week we will be increasing the opening hours of selected branches and investment centres to allow greater ease of access to our customers. “Whatever the preferred service touch point, we will ensure that customers are given the best service experience possible. Customers have different preferences when carrying out their banking services and Bank of Valletta is aiming to ensure a bold mix of service channels to meet customer preferences. Kenneth Farrugia, Chief Retail Banking Officer, acknowledged that an excellent customer experience is at the heart of the Bank’s operations. Customer service is not a department but a philosophy we are adopting in everything we do.” “We have been focusing our efforts on improving the service we offer at our various touchpoints.
Speaking about Customer Experience Week Rick Hunkin, CEO at BOV, talked about the importance that the Bank gives to customer experience. The BOV Customer Experience Week is in line with the Bank’s ESG commitment, strengthening employee relations and providing better financial accessibility to the community, while at the same time contributing positively to our climate through the promotion of online initiatives that reduce emissions generated by commuting customers and staff. The Branches offering extended hours are those at Marsaskala, Mosta, Paola, Rabat, San Gwann, Sliema, Zurrieq and Victoria Gozo the Investment Centres are those located in Gzira, Mosta, Qormi and Victoria Gozo. Customers can request an appointment through or by calling on 21312020.
Throughout this week the Bank will also be testing new initiatives with customers prior to launching them to the market.Īdditionally, selected BOV Branches and Investment Centres will remain open till 7 pm on Tuesday 4 th and Thursday 6 th October and will offer services related to loans, investments, and account opening by appointment.
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Bank representatives will be showing customers how to use digital channels, while several non-customer facing employees will join their front-line colleagues to interact with customers and better understand customer requirements.
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This year Bank of Valletta will be joining hundreds of other institutions across the world to mark Customer Experience Day by holding a series of initiatives between the 3 rd and 7 th October.Ĭustomers visiting any BOV outlet can be assured of an extra warm welcome. Customer Experience Day, an international day held on 4 th October, celebrates the importance of customers, organisations and people who are at the heart of better customer experiences.
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